BotaniHue is committed to providing professional salon partners with high-quality botanical hair color products and reliable order fulfillment. Because our products are intended for professional use and include plant-based powders whose quality depends on proper handling and storage, certain restrictions apply to returns and exchanges.

By placing an order with BotaniHue, you agree to the following Shipping & Return Policy.

 

Professional Orders

BotaniHue professional products are intended for approved salons, stylists, and beauty professionals who meet applicable BotaniHue account and training requirements.

Professional customers are responsible for reviewing their order carefully before completing their purchase, including product selection, quantity, shade, and shipping information.

 

Order Processing

Orders are typically processed during regular business days, Monday through Friday, excluding holidays.

Processing time is separate from shipping transit time. During product launches, promotions, holidays, training events, or periods of high order volume, processing may take longer than usual. Once an order has entered the fulfillment process, we may be unable to modify or cancel it.

 

If you need assistance with an order, contact us as soon as possible at:

hello@botanihue.com

 

Shipping

BotaniHue currently ships within the United States unless otherwise stated during checkout. Available shipping methods, rates, and estimated delivery times will be displayed at checkout or provided on an applicable professional invoice.

Any delivery dates or transit times provided are estimates and are not guaranteed.

BotaniHue is not responsible for shipping delays caused by:

• Shipping carriers

• Weather

• Natural disasters

• Transportation disruptions

• Holidays

• Incorrect or incomplete shipping information

• Carrier service interruptions

• Events outside BotaniHue's reasonable control

 

Free Shipping Promotions

When BotaniHue offers free shipping based on an order minimum, the qualifying purchase amount is calculated after discounts and before applicable taxes unless otherwise stated.

Oversized orders, special shipments, expedited shipping, or certain professional opening packages may be subject to separate shipping charges.

Any applicable shipping terms will be disclosed before purchase.

 

Shipping Address Responsibility

Professional customers are responsible for providing a complete and accurate shipping address at the time an order is placed.

Please verify:

• Business or recipient name

• Street address

• Suite or unit number

• City

• State

• ZIP code

 

BotaniHue is not responsible for orders delivered to an incorrect address supplied by the customer. If an order is returned to BotaniHue because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply before the order is reshipped.

 

Tracking

When tracking information is available, it will be sent to the email address associated with the order. Please allow time for the carrier's tracking system to update after a shipping label is created.

 

Damaged, Missing, or Incorrect Products

We carefully inspect and package professional orders before shipment.

If your order arrives with a damaged product, incorrect product, missing item, or fulfillment error, please contact BotaniHue within 5 calendar days of delivery.

 

Email:

hello@botanihue.com

​

Please include:

• Your name

• Salon or business name

• Order number

• Description of the issue

• Photograph of the shipping box

• Photograph of the damaged or incorrect product, when applicable

• Photograph of the shipping label, if requested

Please retain the original packaging until the issue has been resolved.

Once the claim has been reviewed, BotaniHue may provide an appropriate replacement, store credit, or refund depending on the circumstances.

 

Packages Damaged in Transit

If your package appears significantly damaged at the time of delivery, photograph the exterior packaging before opening whenever possible.

Do not discard damaged packaging, packing materials, or affected products until BotaniHue confirms that they are no longer needed for the shipping claim.

 

Lost Packages

If tracking information shows that an order is still in transit beyond the carrier's expected delivery window, please contact us so we can assist with determining its status.

If tracking shows a package as delivered, customers should first:

1. Check the delivery area, front desk, mailroom, parcel locker, or other designated delivery location.

2. Confirm the shipping address provided on the order.

3. Check with household members, salon employees, neighboring businesses, or building management.

4. Allow a short period for carrier tracking to update if appropriate.
    

If the package still cannot be located, contact us at hello@botanihue.com.

BotaniHue will assist with carrier inquiries when appropriate; however, we cannot guarantee reimbursement or replacement for packages confirmed by the shipping carrier as properly delivered.

 

Returns of Professional Products

Due to the professional nature of BotaniHue products and the need to protect product quality, sanitation, and ingredient integrity, opened or used products are not eligible for return.
 

Eligible unopened products may be returned within 14 calendar days of delivery, subject to the requirements below.

To qualify for a return, the product must be:

• Unopened

• Unused

• Undamaged

• In its original packaging

• In resalable condition

• Purchased directly from BotaniHue

Products that do not meet these conditions may not be accepted for return.

 

Return Authorization Required

Please do not send products back to BotaniHue without first contacting us.

To request a return, email:

hello@botanihue.com

Include your order number and the item or items you would like to return.

If the return is approved, BotaniHue will provide return instructions.

Unauthorized returns may be refused or returned to the sender.

 

Non-Returnable Items

The following are generally final sale and non-returnable:

• Opened botanical powders

• Used products

• Products with broken seals

• Products that have been mixed or prepared

• Products not stored according to recommended conditions

• Custom or special-order products

• Samples

• Promotional products

• Complimentary products

• Training materials

• Digital products

• Downloadable materials

• Professional workbooks

• Certification materials

• Products included as part of a training program when designated as non-refundable

• Gift cards, if offered

• Clearance or final-sale merchandise

For health, sanitation, quality-control, and product-integrity reasons, BotaniHue cannot accept a botanical powder once the package has been opened.

 

Botanical Product Integrity

BotaniHue botanical products are sensitive to environmental and storage conditions.

After a product leaves our possession, we cannot verify how an opened product has been:

• Stored

• Handled

• Exposed to moisture

• Exposed to heat

• Exposed to contaminants

• Prepared or mixed

For this reason, dissatisfaction with a botanical color result does not, by itself, qualify an opened product for return or refund.

Botanical color results vary based on the client's starting canvas, previous color history, hair porosity, gray percentage, preparation, formulation, application, processing, oxidation, and other individual factors.

Professional users are responsible for appropriate consultation, formulation, strand testing, application, and client evaluation.

 

Return Shipping Costs

Unless the return is the result of a BotaniHue fulfillment error or a product confirmed to have arrived damaged, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable.

We strongly recommend using a trackable shipping method when returning professional products.

BotaniHue is not responsible for authorized returns that are lost or damaged while being shipped back to us.

 

Refunds

Once an authorized return is received, BotaniHue will inspect the product to confirm that it meets return requirements.

Approved refunds will be issued to the original payment method when reasonably possible.

Please allow approximately 5–10 business days after approval for the refund to appear, depending on your bank or payment provider.

Shipping charges are not refundable unless the return resulted from an error by BotaniHue.

 

Exchanges

BotaniHue does not guarantee direct product exchanges.

If you purchased the wrong item, the simplest process may be to return an eligible unopened product in accordance with this policy and place a new order for the correct product.

 

Order Cancellations

If you need to cancel an order, contact us immediately at:

hello@botanihue.com

We will make reasonable efforts to accommodate the request.

However, once an order has been processed, packed, or transferred to the shipping carrier, it may no longer be canceled.

 

Professional Training, Courses & Education

Product returns are separate from BotaniHue's policies regarding professional education, certification programs, consultations, or training.

Training and educational purchases may be governed by a separate:

Training Agreement, Service Agreement, Enrollment Policy, or Cancellation Policy.

Where a separate agreement has been provided, the terms of that agreement control.

 

Wholesale and Salon Partner Orders

Some wholesale, salon partner, opening-package, or high-volume orders may be subject to additional purchasing and shipping terms.

Those terms may include:

• Opening-order minimums

• Reorder minimums

• Special shipping arrangements

• Volume pricing

• Promotional pricing

• Professional account requirements

• Training requirements

If separate wholesale or salon partner terms are provided, those terms will apply in addition to this policy.

 

Product Concerns

If you believe there is an issue with the quality of a BotaniHue product, please contact us before discarding the product.

Include:

• Order number

• Product name

• Lot or batch information, when available

• Description of the concern

• Photographs when helpful

 

BotaniHue may request additional information so the product concern can be properly evaluated.

A request for information does not automatically mean that a product qualifies for a refund or replacement.

 

Policy Abuse

BotaniHue reserves the right to limit or refuse returns in cases involving suspected fraud, excessive or abusive return activity, product misuse, or violations of BotaniHue professional purchasing policies.

 

Changes to This Policy

BotaniHue may update this Shipping & Return Policy periodically.

The version in effect at the time an order is placed will generally apply to that transaction, subject to applicable law.

 

Contact BotaniHue

Questions about shipping, returns, damaged orders, or professional purchases may be sent to:

​

Email: hello@botanihue.com
Website: www.botanihue.com

​

BotaniHue
PO BOX 170501
Austin, TX 78717
United States